Client Experience Specialist

A Client Experience Specialist at Ommpo, plays an essential role within our growing health concierge team.

We are looking for a highly motivated and energetic Client Experience Specialist to service existing clients and assist in growing a health  platform.

The Client Experience Specialist is an essential role within our growing health concierge team. Our Client Experience Specialists use creative, ‘out of the box’ thinking, to do what it takes to exceed customers’ expectations and resolve their needs. Answering incoming calls from external and internal customers to facilitate orders, tasks, answer inquiries and questions, handle complaints, troubleshoot problems, create cases, create incidents, and provide information, the Client Experience Specialist is sure to be a challenging position.

Key Responsibilities and Duties:

• Receive inbound phone calls in a professional and courteous manner; handles or escalates appropriately
• Respond to emails or place outbound calls as needed to assist with customer issues
• Researching customer questions via multiple systems
• Collaborates with other Client Experience Specialists and communicates with other business partners
• Identifies more effective and efficient processes and procedures
• Special order liaison between vendor and customer

• Work with clients and offer needs-based solutions.
• Establish customer relationships and follow up with them, as needed.

Qualifications and Skills:

• Min 1 year of relevant customer service experience
• Savvy at multi-tasking while using technology and simultaneously handling calls
• Strategic problem solver who is resolution driven
• Strong listening and interpersonal skills with the ability to convey compassion and care verbally or written.
• Knack for managing multiple priorities and variety resolving unique customer situations
• Quick thinker with the ability to solve problems
• Working in a fast-pace, high performing, collaborative environment
• Strong attention to detail and problem-solving skills
• Ability to adapt to change
• Availability to work varied shifts inclusive of - evenings, weekends, and holidays

What We Offer:

The future of work at Ommpo is flexibility. We follow a hybrid workplace model post-pandemic. We believe this model is consistent with our goals of fostering a highly collaborative culture, promoting employee well-being, and developing a workplace that is engaging, equitable, and innovative.

Local (Atlanta) employees are expected to come into the office on Mondays & Wednesdays and optional on the other days of the week. Fully remote (Work From Home) employment may be available for select positions.

Employee benefits include:

• Opportunity to join a hyper-growth startup on a mission to make well-being attainable for modern older adults and families.
• Competitive compensation
• Comprehensive benefits (Medical, Dental, Vision, HSA, FSA)
• Unlimited PTO
• 12 Company Holidays
• Paid Maternity & Parental Leave
• Paid Caregiver Leave
• Pet Insurance
• Casual Dress Code

We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. All candidates must have valid authorization to work in the U.S. Thank you for your interest.

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